Refund, Returns & Cancellation Policy
Effective Date: 09-12-2026
A. Solenne Institute provides digital publications, research materials, intellectual frameworks, licensed intellectual property, and other electronically delivered materials. Because these products are digital in nature and access may be provided immediately following purchase, all sales are final unless otherwise required by applicable law.
By completing a purchase through the A. Solenne Institute website, you acknowledge and agree to the following policy.
1. No Refunds
A. Solenne Institute does not provide refunds for digital products, downloadable materials, frameworks, publications, research materials, licenses, or other electronically delivered intellectual property once an order has been completed and access has been provided.
This includes requests based on:
- Change of mind
- Failure to use or download the purchased material
- Purchasing the incorrect product or license
- Personal preference after purchase
- Failure to review product descriptions before completing a purchase
- Lack of compatibility with a customer’s intended use when that use was not represented by the Institute
- A customer’s decision that they no longer need the purchased material
- Failure to comply with the terms of the applicable license
Customers are responsible for reviewing product descriptions, license terms, access conditions, and purchase information before completing an order.
2. No Returns
A. Solenne Institute does not accept returns.
Digital products and licensed intellectual property cannot be physically returned once access, delivery, or download availability has been provided.
No return authorization will be issued for digital materials.
3. No Exchanges
Purchases cannot be exchanged for another framework, publication, product, license type, or other Institute material after the transaction has been completed.
Each purchase applies only to the product and license identified in the applicable order.
4. Licensed Intellectual Property
Purchasing material from A. Solenne Institute does not transfer ownership of the Institute’s intellectual property.
A purchase grants only the rights expressly provided under the license associated with that product.
A request for a refund, attempted payment reversal, account closure, or failure to use the purchased material does not create additional intellectual-property rights or authorize continued use outside the terms of the applicable license.
Applicable licensing terms remain controlling with respect to authorized and prohibited uses of Institute intellectual property.
5. Digital Delivery and Access
Digital products may be delivered through a customer account, download link, protected webpage, email, or another electronic delivery method identified by the Institute.
Customers are responsible for:
- Providing an accurate email address and account information
- Maintaining access to their registered customer account
- Protecting their account credentials
- Downloading or accessing purchased materials within any stated access period
- Maintaining their own secure copy of downloaded materials when permitted
Failure to download or access a product after it has been made available does not qualify the purchase for a refund.
6. Technical Access Problems
A technical problem does not automatically qualify an order for a refund.
If you have paid for a product but cannot access or download it because of a verified technical issue with the A. Solenne Institute website or delivery system, contact the Institute for assistance.
The Institute will make reasonable efforts to restore access, correct the delivery issue, or provide another appropriate method of receiving the purchased material.
7. Duplicate or Incorrect Charges
If you believe you were charged more than once for the same transaction or that a billing error occurred, contact A. Solenne Institute with the relevant order information.
Verified duplicate charges or payment-processing errors may be corrected as appropriate.
A billing correction is not considered a voluntary refund under this policy.
8. Unauthorized Transactions
If you believe a transaction was made using your payment method without authorization, contact your financial institution and A. Solenne Institute promptly.
The Institute may request information reasonably necessary to investigate the transaction and protect the associated customer account.
9. Order Cancellation
Because digital products may be processed and made available immediately, orders generally cannot be canceled once payment has been completed.
Customers should verify the product, license type, price, and other order information before submitting payment.
10. Account Suspension or License Violation
A customer is not entitled to a refund because access has been restricted, suspended, or terminated as a result of fraud, unauthorized account sharing, prohibited distribution, misuse of Institute materials, or violation of applicable licensing or purchasing terms.
Where permitted under the applicable license and governing terms, A. Solenne Institute reserves the right to take appropriate action to protect its intellectual property and systems.
11. Chargebacks and Payment Disputes
Customers are encouraged to contact A. Solenne Institute regarding legitimate billing or technical concerns before initiating a payment dispute.
Initiating a chargeback does not cancel applicable intellectual-property restrictions or convert a licensed work into unrestricted material.
The Institute may provide relevant transaction, account, delivery, download, licensing, and access records to a payment processor or financial institution when reasonably necessary to respond to a payment dispute.
12. Exceptions Required by Law
Nothing in this policy is intended to eliminate or restrict consumer rights that cannot legally be waived.
Where applicable law requires a refund, cancellation right, or other remedy notwithstanding this policy, A. Solenne Institute will comply with that requirement.
13. Acceptance of This Policy
By completing a purchase through A. Solenne Institute, you acknowledge that:
- You have reviewed the product information before purchasing.
- You understand that the product is digital or electronically delivered where applicable.
- You understand that purchases are generally non-refundable, non-returnable, and non-exchangeable.
- You understand that purchasing Institute intellectual property grants only the rights provided by the applicable license.
- You agree to this Refund, Returns & Cancellation Policy as part of your purchase.
14. Contact
Questions regarding an order, billing issue, or technical access problem may be directed to:
A. Solenne Institute
Website: asolenneinstitute.org
Email: support@asolenneinstitute.org